Mombasa Port Sacco strategizes for sustainable, efficient service delivery in 2023

Mombasa Port Savings and Credit Co-operative Society continue to excel during the post-COVID-19 economic challenges, thanks to the best services it offers to its members.
With a membership of over 7,500 members drawn from different sectors of the economy, Mombasa Port Sacco prioritises customer support and member value creation as it strives to achieve its mandate.
Speaking during the Special Delegates Meeting on October 8, 2022, the Sacco board of directors Chairman Alfred Jaka noted that despite the tough economic times, the society continues to shine in the cooperative movement and the financial sector.
“The society is performing well in its operations to date albeit with some challenges. The board and the management has put in measures to address these challenges,” said Jaka.
Members Education
According to the chair, some of the measures levelled include the provision of education to the Sacco members, delegates, management and the board.
This assist member in making informed investment decisions, provide governance skills to delegates and allows the management and board to understand members’ needs.
“We conducted member/delegate training in March 2022. We have also planned another training and before the end of the month, a schedule of the events will be provided,” he said.
Jaka urged the delegates to provide the list of members for the training, prioritising new members and those not yet featured in the activity.
Mombasa Port Sacco also endeavours to offer effective, efficient and convenient financial services to its members.
Good customer service delivery, support and sustainable solutions are significant for the success of any business or entity. This is what drives Mombasa Port Sacco to the helm of good performance, as one of the longest-serving co-operatives in the country.
Customer service
The Sacco plans to upgrade its systems and enhance efficiency in service delivery as it heads into the financial year 2023.
The Sacco chair revealed that the system upgrade will be completed by November 2022, paving way for better system operations in 2023.
“In August 2022, the board resolved to upgrade our Navision (ERP) Software to the status of Dynamics 365 Business Central and Transactional Member Portal to efficiently serve our members. The upgrade will be commissioned by mid-next month.” Added the chair.
He noted that the changes will transform the Sacco digitally, giving members access to short-term loans and advances.
In the financial year ending 31 December 2022, the society’s loan portfolio grew to KSh 4.31 billion from KSh 4.12 billion reported in 2020.
Sacco branches
The Sacco chair said the board has plans to increase the society’s branch network before the end of the financial year 2022.

The Sacco has identified a new branch to be launched in November 2022, after getting approvals from the Sacco Society Regulatory Authority (SASRA).
It also opened satellite branches in Kisumu and Voi, for new member sensitisation and to bring services closer to members.
“The Inland Container Depot (ICD) Nairobi liaison office has been operating well, with members demanding for a branch. We listened to them, including non-KPA workers and plans are underway to launch the branch,” said Jaka.
The transformation agenda set by the MPS board and the management team clearly defines the continuous growth trajectory reported by the society.
The Sacco continues with its journey of transforming members’ lives through strategic plans leverage.
In April 2021, the society registered a subsidiary of MPS Housing Co-operative that works in compliance with the government agenda on affordable housing.
According to Jaka, the subsidiary has so far registered 220 MPS members, and “we urge more members to take advantage of an opportunity that will realize their dreams of affordable housing.”
The investment wing of the society deals with the mortgage facilities, enabling members to venture into real estate; buying plots, land, and building houses and homesteads.
Based on its strategic plan 2019-2023, MPS intends to offer better customer service and support. The transactional member portal under implementation is set to enable MPS members to easily and conveniently access financial services.
Longest serving society
Mombasa Port Sacco is a Tier 1 licensed deposit-taking SACCO regulated by the SACCO Society Regulatory Authority (SASRA).
It was started in the year 1966 by employees of the then East African Harbours & Railways corporation. The SACCO opened its common bond in the year 2010 and now has diverse membership coming from salaried and non-salaried individuals, investment groups (chamas), corporates, sole businesses, and people in the diaspora.